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Business Writing Skills

  • 5 CPD Hours Apex Building, Blackthorn Road Sandyford Business District D18 (map)

Writing is the primary way business gets done. When it’s done well, business gets done well, and when writing is not done well, it can create a slew of business problems. Poor writing can create confusion, cause readers to abandon the document, it can result in poor customer service, and above all else, poor writing simply wastes time: it wastes the time of the writer and certainly that of the reader. How you write directly influences how your company and your staff are perceived, and the ability to express information in a clear, unbiased and structured is undoubtedly a skill that will help you on your career progression. 

This one-day CPD training course will take you through everything you need to know to improve your writing in business, including structure, grammar, layout, to enable you to create a reader-friendly style, that is both clear and concise. You will learn about structure, flow and rhythm, how to avoid common errors, and how to proof read effectively. We will also show you the power of great opening and closing statements, and how to tailor your message with the reader in mind. All attendees will gain fantastic insights from the course trainer, who has 40 years’ experience in media and business communications, formerly working for the Irish Times and former Director of the Sunday Tribune. All attendees will receive a full course pack to refer back to at any time, and will gain 5 structured CPD hours by the end of the day.

Course Content

  • What is “business language”?

  • Business grammar; How to avoid grammatical errors

  • Jargon, phrases and clichés – should these be avoided?

  • Commonly confused words

  • Constructing clear sentences and paragraphs with appropriate punctuation

  • Create a structure, flow and rhythm

  • Knowing the reader – Tailoring your message to the reader’s needs – Is the reader clear as to why we are in contact

  • How to professionally deal with complaints and best wording to handle these situations

  • Is my writing reader-friendly?

  • Will punchy openings gain a better response? – learn powerful opening statements 

  • Do positive or compelling endings gain results? – Effective closing statements for your documents and emails

  • Common barriers most professionals face when writing

  • Identify the most common errors in business writing

  • The importance of proofreading and having a final check list 

Who Should Attend?

This programme will be beneficial to all professionals who are looking to enhance their business communications and writing skills. 


On completion of this one-day training course, you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Hours. Please note certificates are issued at the close of the training course to participants who complete the full five hours.


This course costs €395 (Early-bird) normal rate is €465. The price includes course documentation and training pack, teas and coffee, snacks, biscuits, fruit on arrival. Lunch is a light fare containing freshly cut sandwiches, wraps, a selection of teas and coffee. Alternatively, you can avail of the local food stores and coffee shops within a one-minute radius of the training centre for hot food or alternative lunch options.

Earlier Event: October 17
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