Develop the skills, knowledge and techniques to exceed expectations in this role
The role of the personal assistant is unlike any other, in that they are required to possess a range of skills in order to really thrive, all of these skills have to be kept up to date. They are required to have a great grasp of IT, people skills, time management, organisation skills and be confident and assertive. Not many other professions have that variety of skills. That is why training is particularly important in this role to stay on top of everything, and also to take stock and discover ways to improve further.
The knowledge gained in this one day CPD certified training course will help massively in your role. You will gain strategies and techniques to know what should be prioritised, how to manage your time and take complete control over your workday. All attendees will leave this course with a full course pack to refer back to, and will gain 5 structured CPD hours.
Benefits of attending:
Learn how to better prioritise the important, urgent and the not so important
Become better at managing your time, resources and workflow to get more done
Learn how to get more control over your workday, every day
Develop your communication skills
Learn how to stay calm and in control, even under the most stressful conditions
how to plan and manage events
Minute taking - Learn how to take minutes for meetings
Improve your diary and email management strategies
Improve your information management skills
How to prioritise “urgent” vs “important”
Time management techniques
Setting and achieving S.M.A.R.T goals
The importance of planning your work & the best approach to take
How to stay calm, even in stressful conditions
Assertiveness and confidence – Key techniques
Essential communication skills / importance of body language & tone of voice
Important questioning and listening skills
How to effectively organise your workflow to get more done
Event management techniques
Email Management / telephone skills
Techniques for dealing with multiple managers and bosses
How to utilise I.T. to help manage your day
Who Should Attend?
This course will provide huge value to personal assistants, executive personal assistants, secretaries at all levels, senior administrators & office managers. The course will also be of benefit to anyone in any role who is looking to improve their time management, communication and prioritising skills in particular.
On completion of this one-day training course, you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Hours. Please note certificates are issued at the close of the training course to participants who complete the full five hours.
This course costs €365 (Early-bird.) The price includes course documentation and training pack, teas and coffee, snacks, biscuits, fruit on arrival. Lunch is a light fare containing freshly cut sandwiches, wraps, a selection of teas and coffee. Alternatively, you can avail of the local food stores and coffee shops within a one-minute radius of the training centre for hot food or alternative lunch options.