Develop the skills to exceed expectations in your role
The role of the personal assistant is unlike any other, as a large range of diverse skills are required in order to really thrive and reach that next level. These days PAs are required to have a firm grasp of IT skills, people skills, time management and organisation skills, while also being confident and assertive. Not many other professions have that variety of skills, which is why training is particularly important in this role to stay on top of everything.
This one day CPD course will develop your skills in areas critical to the role, it will improve your prioritisation skills, time management, goal setting, confidence, communication skills, organisational skills, event management techniques and will show you how to take complete control over your workday.
How to prioritise “urgent” vs “important”
Time management techniques
Setting and achieving S.M.A.R.T goals
The importance of planning your work & the best approach to take
How to stay calm, even in stressful conditions
Assertiveness and confidence – Key techniques
Essential communication skills / importance of body language & tone of voice
Important questioning and listening skills
How to effectively organise your workflow to get more done
Event management techniques
Email Management / telephone skills
Techniques for dealing with multiple managers and bosses
How to utilise I.T. to help manage your day
Who Should Attend?
This course will provide huge value to personal assistants, executive personal assistants, secretaries at all levels, senior administrators & office managers. The course will also be of benefit to anyone in any role who is looking to improve their time management, communication and prioritising skills in particular.
On completion of this one-day training course, you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Hours. Please note certificates are issued at the close of the training course to participants who complete the full five hours.
This training course costs €395 EARLY-BIRD OFFER (Full Cost €425) The price includes course documentation and training pack, teas and coffee, snacks, biscuits, fruit on arrival. Lunch is a light fare containing freshly cut sandwiches, wraps, a selection of teas and coffee. Alternatively, you can avail of the local food stores and coffee shops within a one-minute radius of the training centre for hot food or alternative lunch options.