Whether you’re dealing with bosses, colleagues, staff members or senior management; the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. Those who are able to master ‘leading’ through complex relationships will soon become highly prized. This pragmatic course deals with the unique challenges associated with this way of working. Delegates will be given practical advice on how to build their leadership credibility and overcome the challenges presented by having no “line” authority.
This course will teach you the different types of business relationships that exist today and how to manage expectations accordingly, and how to lead a team that not only meets but often exceeds these obligations. You will learn how to track, manage and maintain performance without formal authority, establish and implement fundamental work practices to ensure a smooth running team, and get things back on track quickly and effectively when things go wrong. You will be able to implement performance management techniques, analyse the nature of conflict situations and the responsive techniques available to those without authority. You will then get a chance to practice what you have learnt through case studies and role play exercises.
Understanding your personal power / Personal behaviours
Reciprocity and relationships
Obligations - Identifying contractual and personal obligations and how those influence objectives
Building trust through consistency and best practice
Various communication styles / Identifying your own style
The importance your communication style when influencing others
Leadership vs Followership - The golden rules of leadership
The impact of the negative attribution cycle
Achievement - Consistent plan delivery
Key components of persuasive communication skills
When conflict comes between you and your desired results
Giving and receiving feedback
Getting better results through negotiation
Using a win-win mindset
Who Should Attend?
While this course would be hugely beneficial to managers looking to refresh their skills, it has been specifically created for those with no management or “line” authority, looking to gain commitment, cooperation and “buy in” from colleagues at any level.
On completion of this one-day training course, you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Hours. Please note certificates are issued at the close of the training course to participants who complete the full five hours.
This training course costs €395 (LIMITED EARLY-BIRD) Normal rate is €495. The price includes course documentation and training pack, teas and coffee, snacks, biscuits, fruit on arrival. Lunch is a light fare containing freshly cut sandwiches, wraps, a selection of teas and coffee. Alternatively, you can avail of the local food stores and coffee shops within a one-minute radius of the training centre for hot food or alternative lunch options.