Unfortunately, it is impossible to avoid working with difficult people in the workplace, they may be senior management, among your peers or even clients or customers.
Through hands-on activities, role play and practice exercises, participants will learn how to deal with a wide range of challenging situations and people. They can have an impact on motivation, stress levels, absenteeism and workplace morale. It can create an unexpected financial burden if it needs to be dealt through HR, the legal route or causes reputational damage.
You will learn tactics to avoid problems, dealing with conflicts, strategies for stress management and much more. Through role-play and class exercises delegates will leave being able to put these skills and techniques in to practice in the workplace.
On top of this, attendees will receive highly informative course notes to refer back to.
This course will be of particular interest to those in management and HR roles dealing with various difficult situations and personalities.
On completion of this one-day training course, you will receive your Certificate of Attendance. Please note certificates are issued at the close of the training course to participants on completion of the course. Please check directly with your association or awarding body to see how many points they will award.
An ‘Early Bird’ discounted rate of €425 is currently available. This training course normal rate is €525. Places are limited and are allocated on a first come first served basis. PLEASE NOTE THE EARLY BIRD RATE CLOSES 3 WEEKS PRIOR TO COURSE DATE. The course cost includes all course documentation and Certificates.