September 17, 2021
Virtual & In-person
Download PDF

Course Description

The role of the personal assistant is unlike any other, as a large range of diverse skills are required in order to really thrive and reach that next level. These days PAs are required to have a firm grasp of IT skills, people skills, time management and organisation skills, while also being confident and assertive. Not many other professions have that variety of skills, which is why training is particularly important in this role to stay on top of everything.

This one day CPD course will develop your skills in areas critical to the role, it will improve your prioritisation skills, time management, goal setting, confidence, communication skills, organisational skills, event management techniques and will show you how to take complete control over your workday.

Course Content

  • How to prioritise “urgent” vs “important”
  • Time management techniques
  • Setting and achieving S.M.A.R.T goals
  • The importance of planning your work & the best approach to take
  • How to stay calm, even in stressful conditions
  • Assertiveness and confidence – Key techniques
  • Essential communication skills / importance of body language & tone of voice
  • Important questioning and listening skills
  • How to effectively organise your workflow to get more done
  • Event management techniques
  • Email Management / telephone skills
  • Minute-taking skills
  • Techniques for dealing with multiple managers and bosses
  • How to utilise I.T. to help manage your day

Who Should Attend

This course will provide huge value to personal assistants, executive personal assistants, secretaries at all levels, senior administrators & office managers. The course will also be of benefit to anyone in any role who is looking to improve their time management, communication and prioritising skills in particular.


On completion of this one-day training course, you will receive your CMG MasterClass Certificate of Attendance in Executive PA Skills Please note certificates are issued at the close of the training course to participants on completion of the course. You will also receive a full Executive PA Skills course pack to refer back to at any time in the future. Please check directly with your association or awarding body to see how many points they will award.


An ‘Early Bird’ discounted rate of €425 is currently available. This training course normal rate is €525. Places are limited and are allocated on a first come first served basis. PLEASE NOTE THE EARLY BIRD RATE CLOSES 3 WEEKS PRIOR TO COURSE DATE. The course cost includes all course documentation, PA Skills training pack, certificates and of course.


Sonya Meekel
Lecturer with T.U. Dublin

Recommended for you

People who booked this course also attended: