November 18, 2021
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Course Description

General Practice has always been a difficult and challenging area of healthcare. Heavy workload, long hours,patient expectations, these all contribute to the pressures of running a practice.This is without adding the need for a working knowledge of human resources,employment law, data protection regulations and health and safety. If this all sounds familiar this is the perfect course to help get a handle on and improve your current ability to juggle these tasks.


This intensive, practical course offers participants a review of the most important aspects of running a practice. The course will cover topics such as, dealing with difficult patients, debt collection by phone and discussing staff performances. You will feel more confident and capable, and you will have a practical plan for applying your learning to the benefit of your practice.


All attendees will get a chance to engage in an informative Q & A session, and will receive a highly informative course pack.

Course Content

  • Introduction to Practice Management
  • Policies and Procedures that should be in place as standard.
  • HR, Appraisals, GDPR and policies
  • Complaints and Handing difficult events and interactions
  • Practice Finance and common pitfalls,to include an introduction to managing GMS claims
  • Managing debt
  •  Systems and Implementing Structure
  •  Problems and obstacles facing the practice manager
  •  Managing your team and the value of Staff Training
  •  Communications and Marketing Basics
  •  Time and Self-Management

Who Should Attend?

This one-day course will be of particular interest to practice managers who have a more hands on approach to practice management, for current practice managers to develop and refine their skills,medical administration staff who are looking to up-skill or perhaps advance their role, or those in primary care centres.


On completion of this one-day training course, you will receive your CMG MasterClass Certificate of Attendance in Practice Management. Please note certificates are issued at the close of the training course to participants on completion of the course. You will also receive a full Practice Management course pack to refer back to at any time in the future. Please check directly with your association or awarding body to see how many points they will award.


An‘Early Bird’ discounted rate of €425 is currently available. This training course normal rate is€495. Places are limited and are allocated on a first come first served basis. PLEASE NOTE THE EARLY BIRD RATE CLOSES 3 WEEKS PRIOR TO COURSE DATE.

The course cost includes all course documentation, training pack and certificates of attendance.


Rachel Bothwell
Founder & CEO at GP Practice Ally

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