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The Role of the Medical Secretary

  • 5 CPD Hours Apex Building, Blackthorn Road Sandyford Business District D18 (map)

The role of the Medical Secretary is an exceptionally important and challenging role. They are often the face of the clinic as they are the first port of call for patients on the phone or at the desk. The role comes with great responsibility and requires key skills that are not usually required in other sectors. 

Medical secretaries are required to use their initiative, make decisions and be good in difficult situations dealing with patients, GP’s and other healthcare staff. There is an expected requirement for IT skills, customer service, time management and exceptional organisational skills. The success of the daily running of a health facility will largely come down to the skills of the medical secretary. 

This CPD credited course will highlight the key issues facing medical secretaries, provide expert insight on how to better manage this challenging role. You will learn how to juggle the demands of the patients, and the GP. All delegates will receive a full course pack to refer back to, as well as CPD points and certification of attendance and leave with the knowledge and skills required to excel in this role.

Course Content

  • Personal expectations and the challenging reality of health care

  • Managing complex and competing demands – patients, family members, clinicians, colleagues

  • Your role in your team and passing the baton gracefully

  • Advanced communication skills  

  • Confidentiality, diplomacy and appropriateness

  • Managing challenging interactions 

  • Complaint handling as an opportunity

  • Self-management skills: thriving under pressure

  • Correspondence and file management

  • Time management and organisational skills

  • Toward excellence - reducing risk and quality control 

Who Should Attend?

This MasterClass would be of significant interest anyone in an administrative role in the medical sector- hospital, primary care centre, nursing home or family doctor’s practice. 


On completion you will receive your CMG MasterClass Certificate of Attendance as well as your CPD Certificate containing 5 Structured CPD Points. Please note certificates are issued only at the close of the training course to participants who complete the full 5 hours. 


This course costs €365 (Early-bird) normal rate is €395. Includes course documentation and light refreshments. While the course fee does not include lunch, we do provide freshly made sandwiches, coffee and a range of teas and fresh juice for those who require a light lunch. Alternatively you can avail of the local food stores and coffee shops opposite the training centre for hot food or alternative lunch options.

Earlier Event: February 18
GDPR and Health Research