General Practice has always been a difficult and challenging area of healthcare. The job entails a heavy workload, long hours, patient expectations are growing, these all contribute to the pressures of running a GP’s surgery. This is without adding the need for a working knowledge of human resources, employment law, data protection regulations and health and safety.
This intensive, practical course offers participants a review of the most important aspects of running a practice. The course will cover topics such as, dealing with difficult patients, debt collection by phone and discussing staff performances. You will feel more confident and capable, and you will have a practical plan for applying your learning to the benefit of your practice.
All attendees will get a chance to engage in an informative Q & A session, and will receive a highly informative course pack, and leave with 5 structured CPD Points.
Introduction to Practice Management
Policies and Procedures that should be in place as standard.
Complaints and Handing difficult events and interactions
Practice Finance and common pitfalls, to include an introduction to managing GMS claims
Systems and Implementing Structure
Problems and obstacles facing the practice manager
Managing your team and the value of Staff Training
Communications and Marketing Basics
Time and Self-Management
Who Should Attend?
This one-day course will be of particular interest to GP’s who have a more hands on approach to practice management, for current practice managers to develop and refine their skills, medical administration staff who are looking to up-skill or perhaps advance their role, or those in primary care centres.
On completion of this one-day training course, you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Hours. Please note certificates are issued at the close of the training course to participants who complete the full five hours.
This training course costs €395 EARLY-BIRD (Normal rate €495). The price includes course documentation and training pack, teas and coffee, snacks, biscuits, fruit on arrival. Lunch is a light fare containing freshly cut sandwiches, wraps, a selection of teas and coffee. Alternatively, you can avail of the local food stores and coffee shops within a one-minute radius of the training centre for hot food or alternative lunch options.