• Managing Incidents • Open Disclosure • Professional Responsibilities • When Things Go Wrong – What Happens Next?

Since the Patient Safety Act 2023 came into force, healthcare professionals and organisations have had to navigate a greater focus on openness, mandatory notification, documentation, professional responsibilities and learning from patient safety incidents. The challenge is about how the legislation works in real healthcare situations, particularly when incidents are complex, facts are unclear, patients and families are distressed, and healthcare professionals are unsure what they should do next. This one-day course will move beyond simply outlining the legislation, to look at real-life scenarios, professional perspectives, discussion and challenging case studies. Participants will explore the situations healthcare professionals can encounter when something goes wrong and consider how they should respond, communicate, document and report to learn from each case.

All attendees will receive a full course pack to refer to and will have the benefit of learning from a trainer with a wealth of experience in this area.

Course Content

• Recognising & Responding to Patient Safety Incidents
• What should you do when you become aware of a potential notifiable incident
• What happens where different members of the clinical team have different views about what occurred?
• What challenges arise where an incident involves several professionals or services
• Open Disclosure – What Does It Really Look Like in Practice?
• Who should be involved in the conversation with the patient?
• How do you communicate when the investigation is not yet complete?
• What to do when a patient or family member wants answers you cannot yet provide?
• Healthcare Professionals Perspective – What happens when you are involved?
• Reporting, Documentation, Regulation & Accountability
• What information needs to be captured and why?
• Learning From What Went Wrong – From Incident to Improvement

Who Should Attend

This course will be highly beneficial to all healthcare professionals including doctors, consultants, nurses, midwives, pharmacists, clinicians, dentists, GPs and practice teams, healthcare managers, quality and patient safety professionals, clinical governance teams, clinical audit specialists, patient safety officers, incident management teams and legal professionals to name just a few.

Certification

On completion of this one-day training course, you will receive your Certificate of Attendance. Please note certificates are issued at the close of the training course to participants on completion of the course.

This course may qualify for CPD points. Please check directly with your association or awarding body to see how many points they will award.

Cost

An ‘Early Bird’ discounted rate of €499 is currently available. This training course normal rate is €599. Places are limited and are allocated on a first come first served basis. PLEASE NOTE THE EARLY BIRD RATE CLOSES 3 WEEKS PRIOR TO COURSE DATE. The course cost includes all course documentation and Certificate of Attendance.