Debt Collection in Public Sector Organisations

This one-day course is for staff working in Debt Management Units within the Irish Public Sector Organisations

Debt Management Units have been established to deal with many areas of debt management including debts associated with commercial rates, housing rents and housing loans etc. This course focuses on how staff working in these units can develop techniques to better handle and deal with the process of debt collection.

Course Content

• Collection Skills / Techniques
• Controlling the call
• Focusing on the real issues without getting side-tracked
• Listening Skills
• Dealing with all the reasons for non-payment
• Account Prioritisation
• Written Communications – Letters and Emails
• Dealing with difficult customers
• Eliminating excuses
• Negotiating Skills
• Timely escalation of problem accounts  

Who Should Attend?

This course has been designed for those working in Debt Management Units within Irish public sector organisations.