Negotiation & Communication Skills for HR Professionals

The aim of a successful negotiation is to end with benefits for both sides. However, not all negotiations happen that way and quite a few could end up not coming out the way you wanted or envisaged, or possibly ending up with a bad deal, and in the worst-case scenario, a failed negotiation agreement can make the situation worse and lead to even greater conflict.

After this one-day course, you will leave with the skills and confidence to enter into a negotiation situation with renewed confidence and knowledge. You also receive comprehensive course notes, enabling you to continue to access key points and refresher topics as you need them.

Course Content

Introduction

• Understanding the significance of negotiation and communication skills in HR
• Exploring common challenges faced by HR professionals in the communication and negotiation processes.

Effective Communication Strategies

• Verbal and non-verbal communication skills
• Active listening techniques
• Empathy and understanding diverse perspectives.
• Constructive feedback and criticism

Conflict Resolution Techniques

• Identifying different types of workplace conflicts
• Conflict resolution models (e.g.,Thomas-Kilmann Conflict Mode Instrument)

• Mediation and facilitation skills
• Creating win-win solution

Negotiation Skills for HR Professionals

• Preparation and planning for negotiations.
• BATNA (Best Alternative to a Negotiated Agreement)
• Persuasion and influence techniques
• Handling difficult negotiations and tough personalities

Building Positive Workplace Relationships

• Building trust and credibility
• Emotional intelligence in HR interactions
• Conflict prevention strategies
• Cultivating a positive organisational culture through effective communication

Role-Playing and Case Studies

• Practical exercises simulating real HR negotiation and communication scenarios.
• Analysing case studies to develop problem-solving skills.
• Peer feedback and discussion sessions

Ethical considerations in HR Communication and Negotiation

• Ethical guidelines and standards for HR professionals
• Handling sensitive information and maintaining confidentiality
• Navigating ethical dilemmas in negotiations

Effective Use of Technology in HR Communication

• Utilizing communication tools and software
• Virtual communication best practices
• Managing remote teams and communication challenges

Cultural Competence in HR Communication

• Understanding cultural differences in communication styles
• Adapting communication strategies for diverse cultures
• Avoiding cultural misunderstandings and conflicts

Who Should Attend?

This course will benefit those in a HR Role who want to improve their Communication and negotiation skills for better outcomes in the workplace

Certification

On completion of this one-day training course, you will receive your Certificate of Attendance. Please note certificates are issued at the close of the training course to participants on completion of the course. Please check directly with your association or awarding body to see how many points they will award.  

Cost

This training course costs €485 EARLY-BIRD (Normal rate €585). Places are limited and are allocated on a first come first served basis. PLEASE NOTE THE EARLY BIRD RATE CLOSES 3 WEEKS PRIOR TO COURSE DATE. The course cost includes all course documentation and Certificate of Attendance.