Negotiation Skills - Training Course

The aim of a successful negotiation is to end with benefits for both sides. However, not all negotiations happen that way and quite a few could end up not coming out the way you wanted or envisaged, or possibly ending up with a bad deal, and in the worst-case scenario, a failed negotiation agreement can make the situation worse and lead to even greater conflict.

After this one-day course, you will leave with the skills and confidence to enter into a negotiation situation with renewed confidence and knowledge. You also receive comprehensive course notes, enabling you to continue to access key points and refresher topics as you need them.

Course Content

• What are the principles of negotiation?
• How to understand and develop the psychology of negotiation excellence
• What should you do to prepare for negotiations?
• What are the characteristics of an effective negotiator?
• Do you have them? Can you learn them?
• How much value is placed on building trust between the parties?
• Negotiation Styles – what’s your style?
• Options to handle intimidation and aggression
• Managing pressure situations and the value of good verbal control in confrontational situations
• How to recognise and respond to hard-bargaining tactics
• Are there key phrases / probing questions / tactics that can help?
• Are there vital negotiation tactics & techniques you must employ?
• How would you deal with a deadlock situation?
• The value of recognising body language (signs of strength & weakness)
• How to spot the tactics being used against you! (And how to counter them)
• Negotiation in Practice: Exercise & Workshop

Who Should Attend?

This course is designed for people on the move, or planning to develop their careers, professions or businesses, for those that need to develop a greater understanding and achieve a standard of excellence in negotiation skills, this training programme is for you. Achieving this level of skill can play a key step in your management career and progress, boost your knowledge, skill base and abilities and help develop your company, organisation or institute’s achievements through skilled negotiations.