Leading and Managing People

There is no such thing as a one-size-fits-all skillset for management (good managers come in all shapes and sizes), and there's often an assumption everyone in a management position knows how to do it. Unfortunately, recent research reveals that as little as one in ten people may possess the natural abilities or skills required. However, with training, you can learn the key skills and techniques, and gain a better understanding of how and why people respond to being managed.

The course shows you how to first look at yourself, your own personality, and your own management style. Then we will show you the steps to becoming a better communicator, motivator and how to get the best performance out of your team.

You will leave this one day course equipped with the necessary skills needed to navigate the new dynamics in the office (wherever that be, home, office or a blended workforce).

Course Content

• The impact of your personality
• The key qualities of an effective manager
• The most common managerial mistakes
• Key communication skills you need as a manager
• The power of motivation
• How can you create a motivational environment?
• What causes demotivation and what is the damage?
• Time management tips
• Challenges managing a blended workforce
• How to spot potential difficult situations before they arise
• How to address sensitive employee situations with skill and diplomacy
• The importance of confidence when dealing with conflict or disputes
• Performance management & staff appraisals

Who Should Attend

This course will be of particular interest to those entering management for the first time, those taking on a team leader role, or those in senior management who wish to refresh their skills. Equally, executives in both the public sector and professionals who have recently moved into management roles will find this course extremely beneficial.