Practice Management Training Course

General Practice has always been a difficult and challenging area of healthcare. Heavy workload, long hours,patient expectations, these all contribute to the pressures of running a practice.This is without adding the need for a working knowledge of human resources,employment law, data protection regulations and health and safety. If this all sounds familiar this is the perfect course to help get a handle on and improve your current ability to juggle these tasks.

This intensive, practical course offers participants a review of the most important aspects of running a practice. The course will cover topics such as, dealing with difficult patients, debt collection by phone and discussing staff performances. You will feel more confident and capable, and you will have a practical plan for applying your learning to the benefit of your practice.

All attendees will get a chance to engage in an informative Q & A session, and will receive a highly informative course pack.

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Course Content

• Introduction to Practice Management
• Policies and Procedures that should be in place as standard.
• HR, Appraisals, GDPR and policies
• Complaints and Handing difficult events and interactions
• Practice Finance and common pitfalls,to include an introduction to managing GMS claims
• Managing debt
•  Systems and Implementing Structure
•  Problems and obstacles facing the practice manager
•  Managing your team and the value of Staff Training
•  Communications and Marketing Basics
•  Time and Self-Management

Who Should Attend?

This one-day course will be of particular interest to practice managers who have a more hands on approach to practice management, for current practice managers to develop and refine their skills,medical administration staff who are looking to up-skill or perhaps advance their role, or those in primary care centres.