The importance of conflict management should never be taken lightly. Managing conflict, whether at work or outside work, can help find creative solutions to internal relationship issues, and can help to prevent environments that breed negativity, stress, demotivation and general employee unrest.
This practical course will ensure you are better able to find amicable solutions, deal with difficult or negative people, and manage potentially stressful situations.
Module 1 - Understanding conflict
Module 2 - Root causes of conflict
Module 3 -Conflict management
This course would be a fantastic resource for anyone who deals with conflict or potentially stressful encounters, or who would like to better deal with conflict in any part of their lives.
On completion of this training course, you will receive your CMG Certificate of Attendance. Please note certificates are only issued to those who complete the questions after each module, and complete the course in full. This course may also qualify for CPD hours. Please check directly with your association or awarding body to see how many points they will award.